Shipping policy
Last Updated: February 14, 2026
Thank you for shopping with Aroma7. This Shipping Policy explains how we process and deliver orders across India.
1. Order Processing Time
• All orders are processed within 1–2 business days (excluding Sundays and public holidays).
• Orders placed after 6:00 PM may be processed the next business day.
• During high-demand periods, processing time may be slightly extended.
2. Shipping Time
• Standard delivery time is 3–7 business days depending on your location.
• Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
• Shipping charges (if applicable) will be displayed at checkout before payment.
• Free shipping offers, if available, will be clearly mentioned on the website.
4. Order Tracking
• Once your order is shipped, you will receive a tracking ID via email or SMS.
• Customers are responsible for providing a correct and complete shipping address.
5. Delivery Issues
If a delivery fails due to:
• Incorrect address
• Customer unavailable
• Refusal to accept delivery
We reserve the right to cancel the order. Re-shipping charges may apply.
6. Damaged or Missing Items
If you receive a damaged package or missing item:
• Contact us within 48 hours of delivery.
• Share clear photos and your Order ID.
• An unboxing video is highly recommended for faster resolution.
7. Shipping -
Currently, Aroma7 ships only within India.
8. Contact Information
For shipping-related queries, contact us at:
Aroma7 Fragrance Studio / SANJOY MANDAL
C/O Mr. Tarun Mandal
VILL – Mandar
P.O – Do Purba
Medinipur, West Bengal – 721441
India
Email: support@aroma7.com
Phone: +91 9332001186